Terms of service

Template text. Have it reviewed by a lawyer before launch.

The service

Motifta builds, hosts and maintains chatbots for businesses on a monthly plan. Plans, prices and monthly question limits are shown on the pricing page. A question is one message a customer sends to your chatbot.

Free demos

Free demos cost nothing, need no payment details and expire after a few days. A demo is a preview, and a live chatbot may behave differently.

Payments

Plans are paid in Kenya shillings through Paystack, by M-Pesa or card. Paystack handles your payment details; we never see or store your card or M-Pesa PIN. Your first payment covers your first month. Plans renew monthly at the price you signed up at. If you pay by card and agree to renewal, your card is charged automatically each month and we e-mail you a receipt; if you pay by M-Pesa, we e-mail you a payment link each month and nothing is taken automatically. If a payment fails we tell you and try again a few times; if it still cannot be taken, your plan may be put on hold.

Cancellation

There is no setup fee and no long-term contract. You can cancel at any time, with no cancellation fee, using the cancel link in every payment e-mail, from your account, or by contacting us. No further payment is taken after you cancel, and your chatbot stays on until the end of the month you have already paid for, then it switches off. Nothing is refunded for the part of a month already paid.

Your information and the chatbot's answers

The chatbot answers from the information you give us, so you are responsible for keeping it accurate. Like any AI, it can give a wrong or incomplete answer. You should test it and tell us what to correct. You confirm you have the right to use the information you give us.

Availability

We work to keep your chatbot running, but we do not guarantee it will be available at all times. It may pause briefly during maintenance or when its daily limit is reached.

Contact

Questions about these terms: solutions@motifta.com.