Privacy policy

Template text. Have it reviewed against the Kenya Data Protection Act, 2019 before launch.

What we collect

• Chatbot requests: your business name and type, your website address or the business details you type, and your email, phone and WhatsApp number.
• Free demos: the business name and website or text you give us, an optional contact, and the conversations held with the demo.
• Customer chats: when a chatbot is live on your website, the questions your customers send and the chatbot's answers are saved so we can run the service. Callback requests include the name and number the customer enters.
• Payments: if you pay online, Paystack processes the payment. We receive the amount, date, method (for example M-Pesa or card) and a reference, but never your card number or M-Pesa PIN.

How we use it

To contact you, build and run your chatbot, and support you. We do not sell your data. Demo contacts are never shown on the demo page.

How long we keep it

Demos expire after a few days and their saved chats are deleted after a retention period. Requests and live chatbot data are kept while we serve you and for as long as the law requires.

When an account is deleted, we keep its orders and payment records for our accounts but no longer link them to a login, and after a period we remove the contact details from those orders.

Your rights

You can ask us to access, correct or delete your data at any time at solutions@motifta.com.